Excellent customer service is important to us both before, during and after a service and that is exactly what you will receive here at Allure.
If we should ever fall short of your expectations, we encourage you to let us know so we can continue to improve our standards and our services.
In the unlikely event you are unhappy with an Allure service, we aim to resolve the issue on the same day your concern is raised. Whether in person, by phone or email we will call you with the same objective in mind.
On very rare occasions however this is not possible and therefore any complaint, no matter how small, will be raised with a salon manager. Where a manager is unavailable the complaint will be raised directly with a salon owners. All complaints made by phone, email or facebook will be acknowledged with a phone call from an Allure staff member to confirm that the salon’s management has been made aware of the complaint and will be in touch as soon as possible.
During monthly staff meetings we review and discuss each complaint and how they were dealt with to understand what we can learn from each situation and improve our customer service.
Should you have a concern or complaint about a service you received at Allure, please contact us or email us .